Our Returns Policy Explained
At theSwimmingShop we are happy to refund or exchange any item(s) returned within 30 days of being purchased, provided they are in their original packing, in a fully resalable condition along with your original proof of purchase and where appropriate with any hygiene labels fully intact. For hygiene reasons we do not accept returns of water bottles, nose clips or ear plugs. We ask you fill out the returns section on your invoice, clearly stating if you wish for an exchange or refund in full.
There is no refund on postage for items returned and refunded unless the item is faulty. (If you have received "free delivery" then the standard delivery cost of £3.99 or full amount for the delivery service you have received will be deducted from your refund if the return means that the residue of your order is under any free delivery threshold value). Any refund that is given will be provided in our base currency (GBP) including those wishing to return international orders.
If you are exchanging an item(s) you will receive the requested replacement within 10 working days of us receiving the item back from you. If your requested replacement item(s) for exchange is out of stock please allow up to 15 working days. Where it is not possible to fulfil an exchange request for stocking reasons, an alternative will be offered or you may request a refund for that item(s)
Any non-faulty items returned after 30 days are subject to a 20% restocking fee. If your refund or value of the exchange reduces the total value of your order below the "free delivery" threshold then this amount shall be debited from your refund.
Orders placed between the 20th of November and the 20th of December (inclusive) will be subject to an extended returns period. You will be able to return items purchased during this period up until the 15th of January for a credit note/gift voucher only.
How do I return an item?
4 Cremyll Road
You can use your own method to return the item(s) but we also offer a simple easy and secure way of returning items to us. You can generate a pre-paid tracked returns label at
The label costs you from just £4.00* and this is deducted from any refund due to you for your returned item(s).
Please be aware that you are responsible for the item(s) until they are received by us. As such, please ensure that they are securely packaged. We strongly advise you make a note of your tracking number and obtain proof of postage from the post office or from any other courier that you use to return the item.
*£4 for up to 3 items, £1 extra per item thereafter. £5.50 for all competition racewear and wetsuits.
Exchanging an Item(s)
Please include a daytime telephone number with your return so that we can contact you if necessary.
Free size exchange applies to swimwear items only. We will send the replacement item(s) using our Standard delivery service. Only one free size exchange per order, Standard postage of £3.99 payable thereafter if we agree to a further exchange. Please allow up to 10 working days to receive your requested exchange item. If the requested item(s) for exchange is out of stock you will be notified and given the option to either await delivery of the stock or exchange for a different product.
Free size exchange applies to swimwear items only. All items returned must be in their original packing, in a fully resalable condition, and where appropriate with any hygiene labels fully intact. For hygiene reasons we do not accept returns of water bottles, nose clips or ear plugs.